Stakeholder Information Management Software

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The role of protocol documentation in your stakeholder consultation project

  An important part of setting up the management of a consultation or engagement project is the development of a protocol document that meets the specific needs of a project and the software you are using to manage that initiative. Protocol documentation ensures that all staff and consultants understand and

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Stakeholder engagement in the mining sector [infographic]

stakeholder engagement in the mining sector

It’s often said that the hardest part about opening a new mine isn’t getting the raw materials out of the ground, it’s managing the complex relationship with the communities living above the ground near the mine. This infographic is inspired by a great BSR.org article that highlights six principles for

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The unique dynamics of Stakeholder Information Management

Is it a good idea to use generic relationship management software to manage information related to consultation projects, rights-holder engagement initiatives, and stakeholder engagement campaigns? Does one size fit all when it comes to stakeholder information management software? The short answer is…no. Customer relationship management software is designed for use

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The economic benefits of stakeholder engagement

The economic benefits of stakeholder engagement

Measuring the economic benefits of stakeholder engagement has been an ambiguous notion. There are, of course, inherent social values in engaging stakeholders in a meaningful way, including goodwill towards your project. Governments are requiring that resource extraction project proponents take the lead on engaging stakeholders, often earlier in their regulatory

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How to Encourage Stakeholder Participation

Facilitating highly engaged stakeholder involvement with your consultations is imperative. Taking these steps before, and during, engagement with participants will lead to more positive stakeholder relations and better project outcomes. It is not enough to create the framework to consult with your stakeholders, you can further learn how to encourage

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3 Priorities for Effective Business Reputation Management

Good business reputation management is any company’s top asset, and therefore must be handled with great care. Building trust with stakeholders is truly the core of a company’s success in relationship management, especially during a time when information is more accessible than ever. With any major decision made, companies should

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Four Keys To An Effective Reputation Management Strategy

Reputation Management Strategy Matrix Managing the reputation of your company isn’t a side project, it needs to be built-in to day to day business operations. A company with a great reputation attracts the best people, and generates the most loyalty with customers and internal stakeholders. So in order to run

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9 Tactics for Influencing Corporate Reputation

Corporate Reputation

Corporate reputation management initiatives need to be executed from a variety of angles – and employing a variety of communications measures will help companies deal with specific situations they will be measured against and will need in order to demonstrate transparency to stakeholders. Engaging the following nine communication channels increases

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The Importance of Stakeholder Commitments

Making, tracking and keeping commitments is recognized as one of the most important aspects of stakeholder relationship management. But, it is also one of the most difficult responsibilities to track and adjust over the lifespan of a complex initiative. In addition, commitments are often legally enforceable within the scope of

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The Benefits of a Thorough Stakeholder Engagement Policy

Benefits of a thorough stakeholder engagement policy

Companies around the world are rapidly moving towards meaningful consultation with stakeholders for a variety of reasons – and the benefits are worth the effort. The underlying driver is that collaboration between industry and stakeholders will lead to more sustainable development that takes into account societal and environmental needs and

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